Privacy Policy

1. Overview

This Privacy Policy describes how IndianShopping.com ("we," "our," or "us") collects, uses, and shares information about you when you use our website, mobile application, and related services (collectively, the "Service").

1.1 Scope

This policy applies to all users of our Service, regardless of location, and covers:

• Personal information collection and processing
• How we use and share your data
• Your privacy rights and choices
• Our data security practices
• Compliance with applicable privacy laws

1.2 Updates to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date.

2. Information We Collect

We collect information in several ways when you interact with our Service:

2.1 Information You Provide

• Account Information: Name, email address, password, phone number
• Profile Information: Dietary preferences, cultural background, language preferences
• Purchase Information: Billing and shipping addresses, payment information
• Communication: Messages you send us, reviews, feedback, and survey responses
• Identity Verification: Government-issued ID for age verification (when required)

2.2 Information Collected Automatically

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Information: Pages visited, features used, search queries, time spent on site
• Location Data: Approximate location based on IP address or GPS (with permission)
• Cookies and Tracking: See Section 5 for detailed information

2.3 Information from Third Parties

• Social Media: Information from social login providers (Google, Facebook)
• Payment Processors: Transaction information from payment partners
• Analytics Partners: Aggregated usage and performance data
• Advertising Networks: Information about your interests and online activities

3. How We Use Information

We use the information we collect for various purposes, including:

3.1 Service Operation

• Processing and fulfilling orders
• Managing your account and providing customer support
• Facilitating payments and preventing fraud
• Delivering products and tracking shipments
• Processing returns and refunds

3.2 Personalization and Improvement

• Personalizing your shopping experience and recommendations
• Analyzing usage patterns to improve our Service
• Developing new features and functionality
• Conducting research and analytics

3.3 Communication

• Sending order updates and shipping notifications
• Providing customer support and responding to inquiries
• Sending marketing communications (with your consent)
• Notifying you of policy changes or service updates

3.4 Legal and Safety

• Complying with legal obligations and law enforcement requests
• Protecting against fraud, abuse, and security threats
• Enforcing our Terms of Service and other policies
• Resolving disputes and investigating violations

4. Information Sharing

We do not sell your personal information. We may share your information in the following circumstances:

4.1 Service Providers

We share information with third-party service providers who perform services on our behalf:

• Payment processing and fraud prevention
• Shipping and logistics partners
• Customer service and support platforms
• Marketing and analytics services
• Cloud hosting and data storage

4.2 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4.3 Legal Requirements

We may disclose information if required by law, court order, or to protect our rights, property, or safety, or that of others.

4.4 With Your Consent

We may share information with your explicit consent for specific purposes not covered by this policy.

5. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience and collect information about how you use our Service.

5.1 Types of Cookies

• Essential Cookies: Required for basic site functionality
• Performance Cookies: Help us understand how you use our site
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used to deliver relevant advertisements

5.2 Managing Cookies

You can control cookies through your browser settings or our Cookie Preference Center. Note that disabling certain cookies may affect site functionality.

6. Data Security

We implement comprehensive security measures to protect your information:

6.1 Incident Response

In the event of a data breach, we will notify affected users and relevant authorities as required by law, typically within 72 hours of discovery.

7. Data Retention

We retain your information only as long as necessary for the purposes outlined in this policy:

7.1 Retention Periods

• Account Data: Until account deletion or 3 years of inactivity
• Transaction Records: 7 years for tax and legal compliance
• Marketing Data: Until you unsubscribe or opt out
• Support Communications: 3 years after case closure
• Analytics Data: Aggregated data retained indefinitely

7.2 Data Deletion

When we no longer need your information, we securely delete or anonymize it using industry-standard methods.

8. Your Privacy Rights

You have several rights regarding your personal information:

8.1 General Rights

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Receive your data in a structured format
• Opt-out: Unsubscribe from marketing communications

8.2 Exercising Your Rights

To exercise your rights, contact us at privacy@indianshopping.com or use the privacy settings in your account.

9. GDPR Rights (EU Residents)

9.1 Additional GDPR Rights

• Right to Object: Object to processing based on legitimate interests
• Right to Restrict: Request restriction of processing in certain circumstances
• Right to Withdraw Consent: Withdraw consent for consent-based processing
• Right to Lodge a Complaint: File a complaint with your local data protection authority

9.2 Legal Basis for Processing

We process your personal information based on:

• Contract performance (fulfilling orders)
• Legitimate interests (improving services)
• Consent (marketing communications)
• Legal compliance (tax records)

10. CCPA Rights (California Residents)

10.1 CCPA Rights

• Right to Know: Information about categories and specific pieces of personal information
• Right to Delete: Request deletion of personal information
• Right to Opt-Out: Opt out of the sale of personal information
• Right to Non-Discrimination: Not be discriminated against for exercising CCPA rights

10.2 Categories of Information

In the past 12 months, we have collected the following categories of personal information:

• Identifiers (name, email, phone number)
• Commercial information (purchase history)
• Internet activity (website usage)
• Geolocation data (approximate location)

Note: We do not sell personal information to third parties.

11. Children's Privacy

Our Service is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

11.1 Age Verification

If we discover that we have collected information from a child under 13, we will delete such information immediately.

11.2 Parental Rights

Parents or guardians who believe their child has provided personal information may contact us to request deletion.

12. International Data Transfers

We may transfer your information to servers located outside your country of residence, including the United States.

12.1 Safeguards

We implement appropriate safeguards for international transfers, including:

• Standard Contractual Clauses (SCCs)
• Adequacy decisions by relevant authorities
• Binding Corporate Rules (where applicable)

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws.

13.1 Notification of Changes

We will notify you of material changes by:

• Posting the updated policy on our website
• Sending an email notification to registered users
• Displaying a prominent notice on our Service

13.2 Continued Use

Your continued use of our Service after the effective date of changes constitutes acceptance of the updated policy.

14. Contact Information

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us: