Returns & RMA

7-Day Eligible-Item Return Window

Eligible unopened, unused non-perishable items may be requested for return within 7 days of delivery. The return period begins on the delivery date, and approval is subject to inspection and any product-specific eligibility shown at checkout or in your order details.

Eligible Items

• Unopened, unused non-perishable items in original packaging
• Eligible kitchen, home, and general merchandise with accessories and tags intact
• Books and packaged media only when unopened and unused
• Items with proof of purchase and no customer-caused damage

Non-Returnable Items

• Opened, used, or customer-damaged items
• Fresh, dairy, refrigerated, frozen, or other perishable items unless there is a verified delivery or quality issue
• Personal care, intimate, customised, and final-sale items
• Digital downloads or services that have been accessed or fulfilled

Return Process

International Returns

International return eligibility, labels, customs documents, and shipping costs vary by destination and item category. Contact support before shipping anything back so the team can confirm the correct instructions.

Damaged or Defective Items

If you receive damaged, wrong, missing, expired, or perishable quality-issue items, report the issue within 24 hours of delivery with photos when possible. We will review the claim for replacement, refund, or other resolution.