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Returns & Refunds

Returns & Refunds

Changed your mind or received something that isn't right? Here's how returns and refunds work at IndianShopping — and how to get one started.

Start a return

Pick the order you want to return

How it works

  1. Step 1

    Choose your order

    Open your orders and select the item you'd like to send back.

  2. Step 2

    Tell us why

    Choose a reason — wrong item, damaged, or simply not needed.

  3. Step 3

    Get your refund

    Once we receive the item, your refund goes back to your original payment.

Return policy at a glance

  • Return window

    Most eligible items can be returned within 7 days of delivery, in their original condition and packaging.

  • Perishable & food items

    For safety and hygiene, fresh, perishable, and opened food items generally cannot be returned unless they arrive damaged or defective.

  • Refund method & timing

    Approved refunds are issued to your original payment method, typically within 5–7 business days after we receive and inspect the item.

  • Damaged or wrong items

    If an item arrives damaged, defective, or isn't what you ordered, start a return right away — these are eligible for a full refund or replacement at no cost to you.

Frequently asked questions

How do I start a return?
Go to your orders, pick the order you want to return, and follow the prompts to tell us why.
How long do I have to return an item?
Eligible items can usually be returned within 7 days of delivery. Some categories — like perishable and food items — have exceptions, so check the policy above.
When will I get my refund?
After we receive and inspect your returned item, refunds are issued to your original payment method, typically within 5–7 business days.
My item arrived damaged or wrong — what now?
Start a return from your orders right away and choose "damaged" or "wrong item." These are eligible for a full refund or a free replacement.