This Privacy Policy explains how IndianShopping collects, uses, shares, and protects information when you use our website, apps, support channels, seller tools, delivery services, and related features.
Information We Collect
We collect account details, contact information, delivery addresses, order history, payment status, support messages, device and usage data, and preferences you choose to save. We do not store full card numbers on this page; payment processing is handled through approved payment providers.
How We Use Information
We use information to create and secure accounts, process orders and returns, provide delivery updates, respond to support requests, prevent fraud and abuse, improve product recommendations, meet legal obligations, and send service or marketing communications where permitted.
Privacy Choices
You can manage notification preferences in your account. For access, correction, deletion, export, or opt-out requests, use the privacy tools in your account or contact privacy@indianshopping.com.
Sharing and Protection
We share information only with service providers, sellers, delivery partners, payment processors, fraud prevention providers, legal authorities when required, or other parties with your direction. We use encryption in transit, access controls, monitoring, and retention limits appropriate to the data type.
AI Support Chat
When the AI support assistant is available on our AI Support page and you use it, the text you type into the chat, and the assistant's replies, are sent to SHARED_AVATAR, the support-chat service operated as part of the IndianShopping platform. SHARED_AVATAR uses Anthropic, PBC as its processor to generate replies, so your chat text is processed by Anthropic for that purpose. The chat is tied to your signed-in account. Do not type payment card numbers, passwords or other secrets into the chat.
To have your support-chat history erased, email privacy@indianshopping.com and ask for deletion of your support-chat history. Our privacy team handles these requests by hand: we send an erasure request for your account to SHARED_AVATAR, which deletes the chat messages stored under your account, and we confirm to you by email when that is done. Deleting your IndianShopping account does not yet erase support-chat history automatically, so please ask for it as well. Tickets you open with our support team are handled under the rest of this policy.
Regional Rights
Depending on where you live, you may have rights to access, correct, delete, restrict, object to, or receive a copy of your personal information. We do not sell personal information. Some rights may require identity verification before we can process the request.